How to Fix HP Printer Error Code 79?

The HP printers often tell about the problem by numeric code, which needs to be decoded to know the actual error. One such issue is HP Printer error 79, which occurs due to a corrupted print job, or you have updated the firmware wrongly or not updated at all.

HP LaserJet printers are most victimized by error code 79, also known as HP P2015 error code. The troubleshooting process will require you to download DIMM, reinstalling 123.hp.com/setup drivers, and lastly, consulting the printer support experts. Here are the best tips to resolve the problem.

HP printer troubleshooting for error code 79

Step 1. The first step is to turn off and turn on your printer 

Make sure to connect your printer directly to the wall socket instead of a surge protector. If you have no other option but to use the surge protector, remove the cable and reconnect it.

1. Firstly, turn off the printer.

2. Wait for the next 30 seconds.

3. Turn on your printer again.

4. Let it be ready to print.

5. Check the LCD panel for any error.

6. If you still see an error message 79, you will have to power cycle your printer by disconnecting the USB cables.

7. When the printer gets back to the ready state, check the printer firmware version and update it if required.

8. To upgrade, firstly, check the firmware version and go on to update it.

Step 2. Delete the print jobs from queues 

 The pending print jobs also create error 79 while printing. Here is how you can delete the print jobs. Make sure to save the current files before printing.

 

1. Now, you need to open the Control Panel on your computer.

2. Now locate the option Devices and Printers.

3. Double-click over it and choose the option Print Queues.

4. A new window pops up with the list of pending print jobs.

5. Select them all, right-click and choose Delete/Remove.

6. Restarting the printer should resolve error code 79.

Step 3. Reinstall DIMM to fix the error 

If you have recently installed the DIMM memory, you will have to reinstall it to resolve it. Follow the below steps:

1. Firstly, turn off the printer.

2. Now you will have to remove the DIMM memory.

3. Further, reinstall the DIMM and confirm that it fits appropriately in the printer.

4. Now turn on your printer and verify if the error 79 resolves.

5. If the error continues to persist, remove the installed DIMMs.

6. Reset your printer – keep your HP printer on and remove the cables from your printer.

7. Wait for 60 seconds and reconnect the cables back to your printer.

8. It should turn on automatically. Else press the power button to turn on manually.

9. Once your printer starts operating fine, install the DIMM that your printer supports.

Step 4. Reinstall the HP printer driver 

1. Firstly, you will have to go to the Control Panel on your computer. (Pro Tip: Type control on the search bar and click over Control Panel on the result list)

2. Now go to the Uninstall a program section.

3. Remove all HP printer related programs from the list.

4. The next step is to visit the Device Manager.

5. Right-click on your HP printer, select Uninstall from the drop-down list.

6. Now open the web browser, type 123.hp.com/setup and hit Enter.

7. Navigate to the Download Drivers section.

8. Select the full software package and install it from the Download section.

9. Restart your printer, and your printer is ready to deliver printouts.

Contact HP Support – 123.hp.com 

We are sure that one of these steps would have eliminated the error 79 in your printer. In case you are still facing trouble with this error code, you can get back to us. Call our 24 X 7 available tech support number to get immediate assistance from the 123.hp.com team. We will be glad to assist you in resolving the issue.